Societal Responsibility
Leading with influence for 180 years: conscious of the role we play
We have established a Social and Environmental Responsibility programme centred on four pillars and twelve commitments. Our commitment is displayed through concrete acts.
To know more about the 2021 CSR reporting
La Redoute observes the UN Global Compact
Companies have a vital role to play in the development of sustainable societies. Firm in its DNA as an influence leader, La Redoute is a signer of the Global Compact. An initiative of the United Nations, the Global Compact is the largest international voluntary commitment for sustainable development. La Redoute is one of the few French companies not listed on the CAC 40 to make this pledge.
La Redoute has joined « Go for Good », the Galeries Lafayette movement for a more responsible fashion and home decoration.
The Galeries Lafayette teams have drawn up specifications to determine which labels could be part of this approach, guided by three dimensions: impact on the environment, social development and the local production (French manufacturing).
A product is mentioned as Go for Good when it meets one of the 38 criteria of the public specifications established by Galeries Lafayette, which range from the choice of raw materials to social and environmental issues. Go for Good products are not perfect. This is why the criteria fulfilled are specified each time in the product sheet in order to be as complete as possible.
Today, firm in its DNA as an influence leader, La Redoute is a signer of the Global Compact.
Make enlightened choices for the environment
La Redoute loves sustainable materials
At La Redoute, we have a deep respect for the materials we use and for the planet. To reconcile our dependency on what nature produces for us and our desire to preserve these precious resources, we have joined the Better Cotton Initiative. Our paper stock is certified as coming from sustainably-managed forests and we are very careful to trace back the wood materials we use.
As a Fur Free Retailer, La Redoute is greatly has great concern for the well-being of all animals
Concerned about the treatment of animals, La Redoute is a proud member of the Fur Free Retailer Program. This means not including any real fur in our clothing products. We also refuse to deal with angora, mulesing, goose feather and live plucked feathers in accordance with the Responsible Down Standard.
Sorting and recycling its waste is the least of what La Redoute can do
Because simple waste management is easy and pays off big, La Redoute sorts and recycles all the waste produced by its activities. Our plastics become plastic again and our cardboard goes back to being cardboard—good for the planet, good for the economy.
La Redoute enjoys taking the train and reducing its CO2 emissions
Our supplies arriving at French ports made their way to us by barge, and we prefer transporting our goods by boat, truck, train—whatever it takes to reduce CO2 emissions. We are proud of our use of the train system in Asia—economic, ecological and fast.
Interactions with our customers and partners are centred on sincerity and sustainability
La Redoute: a disabled-friendly e-commerce option
The Internet has become an essential information and consumption channel. Why should certain people be excluded? The customer relations department at La Redoute is accessible to the hearing impaired, and its commercial website is navigable by the visually impaired. We are proud to pioneer new norms.
La Redoute—member of the Social Clause Initiative (ICS) for human rights
We work to sustainably improve the conditions of workers, to support suppliers in a responsible manner, and to empower them as active participants in their own approach toward progress. The ICS mobilises a group of experts to represent motivated and involved brands who are grounded in the way they take care of their teams.
La Redoute is compliant with the RGPD and the SAPIN II Act
For La Redoute, customers’ data are… personal ! In order to ensure that they will remain as it should be, we are committed to ensure the security of the processing of these data, in accordance with the RGPD.
To be compliant with the SAPIN II Act, we have deployed an outstanding organisation : Creation of an ethic committee, edition of a code of conduct, trainings to protect the company and all employees.
Take action—for the local community and society as a whole
La Redoute supports equal opportunities for young people
La Redoute has always involved its employees in patronage initiatives for equal opportunities both at school and on the job: aid for school and for entrepreneurial endeavors, digital workshops, coaching, etc. Employees are also encouraged to be involved in their community.
The organization Solfa—La Redoute is a proponent of preserving women’s dignity and right to education
From the beginning, La Redoute has stood behind and alongside women. We are partners and founding members of the Solfa endowment fund, which exists to promote the dignity of women by taking a stand against all forms of violence toward women.
Empower our employees with the keys to responsible entrepreneurship
Win’R Management
Through its management resources, with which all managers are trained, La Redoute encourages its manager teams to really serve as coaches, leaders, and entrepreneurs.
La Redoute supports and promotes employee diploma initiatives
Each year, La Redoute makes it possible through various forms of guidance and support for employees to convert their professional skills into specialised degree programmes. La Redoute is the leader among distance selling companies for this type of initiative.
La Redoute Chili Peppers
La Redoute employees have formed dedicated teams to organize internal events and activities aimed at developing interpersonal relationships and fostering a friendly atmosphere.
CONTENTS
- 1. WHO COLLECTS PERSONAL DATA?
- 2. HOW THE LAW PROTECTS YOU
- 2.1 Lawful reasons for processing
- 2.2 Our processing & reasons
- 3. WHO WE SHARE YOUR DATA WITH
- 4. YOUR RIGHTS
- 4.1. Your rights under data protection laws
- 4.2. How to exercise your rights
- 4.3 What if you exercise the right of opposition to marketing profiling?
- 4.4 Withdrawal of consent
- 4.5 What if you are not satisfied with the response you receive from us?
- 5. WILL MY DATA BE SENT OUTSIDE THE EEA?
- 6. HOW LONG WILL MY DATA BE KEPT?
- 7. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?
- 7.1. General rules
- 7.2. Bank data, credit cards & debit cards
- 7.3. Fight against online fraud
- 8. WHAT SHOULD I KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?
- 9. IS DATA ON MINORS UNDER THE AGE OF 16 COLLECTED?
- 10. MARKETING
- 10.1. Principles
- 10.2. Electronic marketing (by email, SMS & phone)
- 10.3. Marketing by post
- 10.4. Email retargeting
- 11. COOKIES, TAGS & TRACKERS
- 11.1 What is a cookie?
- 11.2 Why are cookies, tags & trackers used ?
- 11.3 How to configure cookies, tags & trackers
- 12. WHO IS THE DATA PROTECTION OFFICER (DPO)?
- 12.1. What are the DPO’s duties?
- 12.2. How to contact the DPO?
- 13. CHANGES TO THIS NOTICE
1. WHO COLLECTS PERSONAL DATA?
The company collecting your personal data under this notice is:
La Redoute, a simplified joint-stock company with a share capital of €353,490,250, registered with the Lille-Metropole Trade and Companies Register under number 477 180 186, whose head office is located at 110 rue de Blanchemaille in Roubaix (59100), France.
You can find more information about La Redoute Group at: www.laredoute-corporate.com
2. HOW THE LAW PROTECTS YOU
2.1 Lawful reasons for processing
Your privacy is protected by law. Under data protection law, we are allowed to use your personal data only if we have a lawful reason. We must have one or more of the following lawful reasons:
- To perform a contract or to take steps at your request prior to entering into a contract, or
- Where we are required to do so to comply with our legal obligations (e.g. to keep records), or
- Where it is in our legitimate interests or those of a third party, or
- Where you have consented
A “legitimate interest” is where there is a business, commercial or other reason to use your information but it should not unfairly go against what is right and best for you. Examples of legitimate interests given in the EU General Data Protection Regulation (GDPR) include fraud prevention, direct marketing and sharing data within a corporate group (like La Redoute).
The normal basis for our processing of personal data is that it is necessary for our legitimate interests. Amongst other things, Global-e process personal data to perform contracts (i.e. fulfil customer orders) and pass personal data to us so that we can assist with that processing.
2.2 Our processing & reasons
We collect and record personal data to carry out the following processing:
| What we use personal data for: | Our reasons: |
|---|---|
Customer account management and supplying products and services | Legitimate interests |
Customer satisfaction management (collection of customer reviews on products and customer service performance) | Legitimate interests |
Statistics, analytics, selection and segmentation of customers to improve customer knowledge, how they use our products and services and their changing needs | Legitimate interests |
Sending targeted marketing promotions by post, email, mobile notification, social network, other websites or other media as technology develops | Legitimate interests Consent |
Personalising our sites (mobile and desktop) and applications to customers | Consent |
Measuring visits to our sites (mobile and desktop) and mobile applications | Consent |
Providing sharing tools on social networks | Consent |
Detecting, investigating, reporting and seeking to prevent financial crime | Legitimate interests To comply with our legal obligations |
Running competitions (e.g. prize draws) | Legitimate interests |
Sharing personal data with commercial partners supporting our operations | Legitimate interests |
Sharing personal data with other organisations so they can market products and services to you | Consent |
Complying with legal obligations (e.g. record-keeping requirements) | To comply with our legal obligations |
Handling claims and complaints and seeking to resolve them | To comply with our legal obligations Legitimate interests Legal claims |
3. WHO WE SHARE YOUR DATA WITH
We share your data within La Redoute Group and with Global-e, and we may also share it with public authorities and other partners who can use the data for their own purposes (they are recipients) and suppliers only for the account and according to our instructions (our sub-contractors).
The recipients of the data may include:
- Financing institutions
- Police authorities in the context of court orders concerning anti-fraud measures
- Commercial partners, including marketing and advertising firms.
We also use sub-contractors for the following operations:
- warehousing and processing orders/returns
- customer services, including management of phone calls and printing and sending post
- customising the content of mobile sites and applications
- implementation of maintenance and technical development of our website, internal applications and information system
- collection of customer reviews
- sending marketing communications (e.g. email, SMS, post)
We may also share your data if our make-up or that of the wider La Redoute Group changes in future:
- If there is a future sale, transfer or merger of the business or part of it, or we acquire or merge with another organisation
- If such a transaction takes place, we may share your data with other parties but we will only do this if they agree to keep your data private and safe
4. YOUR RIGHTS
4.1. Your rights under data protection laws
Your rights under Articles 14 to 22 of the EU General Data Protection Regulation (GDPR):
- Right of access:
You can request a copy of the data we hold about you. - Right of rectification:
You can query any data we hold about you that you think is inaccurate or incomplete. - Right to object to processing, or to ask us to delete, remove or stop using it:
This is often referred to as the “right to be forgotten”. It is not an absolute right to demand that organisations stop using or delete your data. An organisation may be entitled to keep and continue to use the data (e.g. to comply with a legal obligation to retain records, or so that the organisation can handle complaints and show that it treated you fairly in any period that the law gives you to lodge a complaint or legal claim). - Right to limit processing:
It may sometimes be possible to restrict processing of data so that it can only be used for certain purposes (e.g. legal claims or to exercise legal rights). In such circumstances, we would not use or share the data in other ways while processing is restricted. You can ask us to restrict the use of your data: if it is inaccurate; if it has been used unlawfully but you do not want us to delete it; if it is not relevant any more but you want us to keep it for use in legal claims; if you have already asked us to stop using it but you are waiting for us to tell you if we are allowed to keep using it. - Right to object to profiling:
We use profiling for marketing to decide whether to select you for specific promotions and for making product recommendations. You can object to this but then offers and recommendations you receive will be less relevant and no longer targeted to your interests. - Right to portability:
This right entitles individuals to ask organisations to transfer their data to another organisation (e.g. you wish to move from one social media service to another; from one music streaming service to another; from one bank to another). It seems unlikely to us that you would want to move the data we hold (e.g. your purchase history with us or details of your account transactions) to another organisation but you have the right to ask.
Note also that, under the General Data Protection Regulation (GDPR), if an organisation processing your data detects a breach of data security that could create a high risk to your rights, that organisation may be required to notify you of the breach so you are aware of it. The organisation may also be required to notify the relevant supervisory authority.
4.2 How to exercise your rights
You can exercise your rights in the following ways:
By post, by writing to us at the following address:
International Development
Data Protection Officer
110, rue blanchemaille
59100 ROUBAIX
FRANCE
Please include your surname, first name, address, email and, if possible, your customer reference to accelerate consideration of your request.
Electronically, by writing us at dpo@laredoute.com
We may require proof of identity before fulfilling your request.
We will contact you to acknowledge receipt of your request and we will then answer fully within one month. In some cases, due to the complexity of the request or the number of requests, this period may be extended by 2 months.
4.3 What if you exercise the right of opposition to marketing profiling?
In relation to marketing profiling (selecting you for specific promotions and making product recommandations), you may continue to receive marketing promotions but they will be less relevant to you and no longer be targeted to your interests.
4.4 Withdrawal of consent
Where we are processing your data based on your consent (see section 2 above), you may withdraw your consent at any time by contacting us at the above address or by informing us by phone or by other means we provide (e.g. clicking “unsubscribe” at the bottom of an email).
4.5 What if you are not satisfied with the response you receive from us?
If you try to exercise your rights and we do not reply or you do not think our response is satisfactory, you can complain to the data protection supervisory authority in your country of residence.
5. WILL MY DATA BE SENT OUTSIDE THE EEA?
Personal data may be transmitted for the purposes of processing set out above to companies located in countries outside the European Economic Area (EEA) that do not have an adequate level of protection with regard to personal data protection. The EEA includes the EU member states and also Iceland, Norway and Liechtenstein.
Prior to the transfer outside the EEA, and in accordance with applicable data protection laws, we will implement procedures required to obtain necessary guarantees to secure such transfers.
Activities we currently undertake outside the EEA including:
- Australia based on standard contractual clauses
- Sharing data with social networks under United States Privacy Shield/standard contractual clauses
For more information on managing cross-border flows, you can contact our Data Protection Officer.
6. HOW LONG WILL MY DATA BE KEPT?
We have rules covering data retention periods for www.laredoute.com and m.laredoute.com.
To calculate the most relevant retention period, we distinguish:
- “Prospects”, i.e. persons who have never made a purchase through the above sites
- “Customers”, i.e. persons who have made at least one purchase
For prospects, the starting point for the retention period is registration of an account.
For customers, the starting point of the retention period is their last purchase. The retention period for customers’ data may differ depending on whether the customer is a member of a loyalty programme.
For more information on our retention periods, you can contact our Data Protection Officer.
7. WHAT SECURITY MEASURES ARE TAKEN TO PROTECT MY DATA?
7.1. General rules
As a data “controller” under the EU General Data Protection Regulation (GDPR), we take all measures to preserve the security and confidentiality of data, and in particular to prevent data from being distorted, damaged or unauthorised third parties having access to data.
We have deployed a robust security system to ensure the highest security of data collected and to detect data breaches.
When using sub-contractors, we ensure their compliance with data protection laws.
7.2. Bank data, credit cards & debit cards
Payment services are provided by Global-e and data processing is under their privacy policy.
7.3. Fight against online fraud
Fraud checks are carried out by Global-e and data processing is under their privacy notice.
8. WHAT SHOULD I KNOW ABOUT DATA COLLECTED BY SOCIAL NETWORKS?
We offer you the option to use social networks to improve our commercial relationship and offer you targeted advertising offers through these networks.
If you use social networks to communicate and interact with us (including Facebook Messenger, Facebook Connect, and the Facebook, Instagram or Twitter “share” buttons) it is likely that this will involve a data exchange between La Redoute and the social network.
For example, if you are connected to Facebook on your computer and you visit a page of the La Redoute site, Facebook is likely to collect this information. Likewise, if you click on the “tweet” button on a La Redoute site page, Twitter will collect this information.
We recommend that you consult the personal data management policies of the various social networks you use to know the personal data that may be transmitted and what it will be used for.
9. IS DATA ON MINORS UNDER THE AGE OF 16 COLLECTED?
Persons using this site to browse and make purchases must be [16] years or more
You may have the option (e.g. when creating an account with us) to provide personal data relating to your children. You must ensure that you have authority to do this (e.g. as parent or guardian).
10. MARKETING
10.1. Principles
We use your contact details to send you targeted advertisements by email, post, mobile notification, on social networks or third-party websites. We will comply with the rules applicable to each channel.
10.2. Electronic marketing (by email, SMS & phone)
EU Directive 2002/58/EC of the European Parliament and Council of 12 July 2002 permits electronic marketing (email, SMS, phone) to existing customers for similar products and services without consent as long as the customer is given an easy means to opt-out on each occasion, e.g. by clicking an “unsubscribe” link. Otherwise, your consent is required before retailers can market to you by electronic means.
We seek your consent at various points (e.g. when creating a new account online or online banners asking if you would like to sign up to our newsletters by email). Global-e may also share your data with us for marketing purposes as explained in their privacy policy.
You are asked to consent to the following:
- to receive La Redoute offers by email and SMS
- to receive offers from La Redoute partners to whom your details may be sent
La Redoute will not send you personalised requests by email or SMS if you have not consented to such unless we are allowed to do so under the Directive 2002/58/EC of the European Parliament and of the Council of 12 July 2002.
You can opt-out of marketing at any time as follows:
- When creating an account, tick/click in the relevant box relating to marketing
- For email, by clicking on the “unsubscribe” link provided in each email or by going to the My Account section of our website in the newsletter section
- For text messages (SMS) , by following the instructions on the SMS or by going to the My Account section of our website in the newsletter section
- By speaking with a customer services adviser
10.3. Marketing by post
We have a legitimate interest in sending you marketing materials by post but we will not do so if you tell us that you do not want to receive marketing materials in this way. You can opt-out of marketing by post at any time by going to the My Account section of our website, by speaking with a customer services adviser or by writing to us at the address in the previous section. Please note that, if you have been pre-selected to receive a marketing publication by post before you opt-out, then you may still receive that publication. It can take a few weeks for an opt-out request to be effective.
10.4. Email retargeting
After browsing our site, you may receive an email even though you have not provided your email address to us. How is this possible?
We, like many other retailers, use the services of companies that identify internet users who have already visited our website and send them personalised emails.
These companies use cookies to distinguish users and then customise the adverts they receive based on their online browsing history.
Who collected my email address?
This processing involves commercial partners who have already collected your email address from other sources, as well as your consent to authorise the sending of advertising.
11. COOKIES, TAGS & TRACKERS
When using our online services, information relating to the navigation of your device (computer, tablet, smartphone, etc.), may be recorded in “cookies” files placed on your device, subject to any choices you have expressed about cookies. You can set your browser settings to reject cookies but please bear in mind that, if you do this, certain personalised features of our site cannot be provided to you.
11.1 What is a cookie?
The term “cookie” refers to several technologies that make it possible to perform online browsing tracking or behavioural analysis of website users. These technologies are multiple and constantly evolving. There are, in particular, cookies, tags, pixels and Javascript code.
A cookie is a small text file saved by the browser of your computer, tablet or smartphone which keeps limited user data to facilitate browsing and allow certain features, e.g. online shopping baskets and personal recommendations based on what you have viewed.
There are two types of cookies:
- first party cookies, by La Redoute for the purposes of browsing and the operation of the site;
- third-party cookies from third-party partner companies to identify your interests and send you personalised offers. These third-party cookies are directly managed by the companies that publish them and must also comply with the data protection regulations.
11.2 Why are cookies, tags & trackers used ?
Cookies that we use on our site and mobile applications (apps) allow us:
- to establish visitor statistics, volumes and use of the various elements of our services. As such, we use cookies to measure the audience for our site,
- to adapt the presentation of our site according to the type of device used (e.g. tablet),
- to adapt the presentation of our site according to the preferences of each user,
- to memorise information relating to a form that you have filled in on our site (registration or access to your account, subscribed service, contents of your shopping basket, etc.),
- to allow you to access reserved and personal areas of our site (e.g. My Account, through login information),
- to implement security measures (e.g. when you are asked to log back into your account after a certain period of time),
- to share information with advertisers on other websites to offer you relevant advertising in line with your interests. As such, we use advertising cookies,
- to share information on social networks. As such, we use cookies to share on these networks.
11.3 How to configure cookies, tags & trackers
La Redoute collects your prior consent to the use of advertising, audience measurement and social network sharing cookies in accordance with data protection law.
At any time, you can express and modify your wishes in terms of cookies, by the means described below.
- Configuration of your web browsing software
You can set your web browsing software so that cookies are saved in your device or, on the contrary, are blocked ‒ either systematically or depending on their source. You may also configure your web browsing software so that you are prompted each time to allow or block cookies before a cookie can be saved to your device.
How do you implement your preference based on the browser you use?
To manage cookies and your preferences, each browser is configured in a different way. It is described in your browser’s help menu, which will explain to you how to modify your cookies preferences.
For Internet Explorer™: http://windows.microsoft.com/en-EN/windows-vista/Block-or-allow-cookies
For Safari™: http://docs.info.apple.com/article.html?path=Safari/3.0/fr/9277.html
For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
For Firefox™: http://support.mozilla.org/en/kb/
For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html
- Configuration of your smartphone operating system
You can control the use of cookies on your smartphone in the operating system rules.
For iOS: https://support.apple.com/en-en/HT201265 For Android: https://support.google.com/chrome/topic/3434352
- Configuration of cookies with a tool proposed by La Redoute
In order to comply with data protection law, La Redoute uses a tool allowing the user to set the use of cookies when connecting to the www.laredoute.com site.
Click here to access the list of cookies used and details of how to configure their use.
- Opposition list to manage the use of cookies
You have the option to object to the storing of cookies by visiting the website
http://www.youronlinechoices.com
12. WHO IS THE DATA PROTECTION OFFICER (DPO)?
12.1. What are the DPO’s duties?
The role of the data protection officer (DPO) within La Redoute is to ensure compliance with the regulations and rules described in this document. Our DPO is based in France and leads a privacy team with representatives in various countries.
Our DPO is responsible for establishing records of processing of personal data and ensuring compliance with data protection laws.
Our DPO ensures the awareness of teams and is responsible for managing responses to customers that exercise the rights set out in section 5 above.
12.2. How to contact the DPO?
You can contact the data protection officer at dpo@laredoute.com
You can find out more about data protection and your rights via your supervisory authority’s website.
13. CHANGES TO THIS NOTICE
If we change or replace this notice, we will notify you by updating our websites.
Version date: March 2019