Returns & Refunds
At Kcorral, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a transparent and customer-friendly return and refund policy. Please carefully review the following guidelines
Return Policy
- Most products are eligible for return within a specified period from the date of delivery. Please refer to the product listing or contact our customer support team to determine the specific return eligibility for your item.
- Customized or personalized products may have limited or no return eligibility unless there is a manufacturing defect or error on our part.
- Perishable or consumable items such as food or medications may not be eligible for return due to health and safety regulations.
- To initiate a return, please contact our customer support team within the specified return period. Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
- Our customer support team will guide you through the return process, including providing return instructions, addressing any concerns or queries, and assisting with the return shipping label, if applicable.
- The returned item(s) must be unused, in their original packaging, and in a resalable condition. Any associated tags, labels, or accessories should also be intact and included.
- It is important to ensure that the item(s) are appropriately packaged to avoid damage during return transit.
Refund Policy
- Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
- Refunds will be issued using the same payment method used for the original purchase. Please note that it may take some time for the refund to be processed and reflected in your account, depending on your bank or payment provider.
- Shipping and handling charges, as well as any associated taxes or customs fees, are generally non-refundable unless the return is due to an error on our part or a defective product.
- Gift cards, vouchers, or other non-physical items are typically non-refundable.
- In some cases, a restocking fee may apply for certain products. This information will be communicated to you during the return process, if applicable.
- If you receive a damaged or defective item, please notify us immediately or within the specified timeframe.
- We may request photographic evidence or additional information to assess the issue and determine the appropriate course of action, which may include a replacement, repair, or refund.
We strive to resolve any return or refund requests promptly and fairly, ensuring a positive customer experience throughout the process. For further details, specific inquiries, or assistance with returns and refunds, please contact our customer support team.